Refund Policy

1. Overview

At Hologram Trading Inc., we are committed to providing high-quality LED screens, LED fans, laser lights, and integrated holographic solutions. We want you to be satisfied with your purchase. This Refund Policy outlines the terms under which refunds, returns, and exchanges are handled.

2. Return Eligibility

2.1 Standard Products: Standard, non-customized products may be returned within thirty (30) days of delivery, provided they are in their original condition, unused, and in the original packaging with all accessories, manuals, and documentation included.

2.2 Custom Orders: Custom-built, made-to-order, or specially configured products are not eligible for return or refund unless they arrive defective or do not conform to the agreed-upon specifications.

2.3 Non-Returnable Items: The following items are not eligible for return: software licenses, opened consumables, items damaged due to customer misuse, and products marked as "final sale" or "clearance."

3. Return Process

3.1 Authorization Required: All returns require a Return Merchandise Authorization (RMA) number. To request an RMA, contact our support team at support@tnxhologram.com or call (949) 745-3891 within the eligible return period.

3.2 RMA Request: Your RMA request must include your order number, the product(s) you wish to return, and the reason for the return. We may request photos or additional information to process your request.

3.3 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining proof of shipment.

3.4 Inspection: All returned products are subject to inspection upon receipt. Returns that do not meet our eligibility criteria may be rejected or subject to a restocking fee.

4. Refunds

4.1 Refund Timing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within fourteen (14) business days.

4.2 Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that your bank or credit card company may require additional time to post the refund to your account.

4.3 Partial Refunds: Partial refunds may be granted for products returned with missing accessories, damaged packaging, or signs of use beyond what is necessary to inspect the product.

5. Restocking Fees

A restocking fee of up to 15% may be applied to returns of non-defective products, particularly for large or expensive items, to cover inspection, repackaging, and processing costs. Any applicable restocking fee will be communicated to you before your RMA is finalized.

6. Defective or Damaged Products

6.1 Upon Delivery: If your product arrives damaged or defective, please notify us within seven (7) days of delivery. We will arrange for a replacement or full refund, including all shipping costs.

6.2 Warranty Claims: For defects discovered after the initial delivery inspection period, please refer to our warranty terms (see Terms & Conditions). Warranty claims are handled separately from this Refund Policy.

7. Cancellations

7.1 Before Shipment: Orders for standard products may be cancelled without penalty if the cancellation request is received before the order has shipped.

7.2 Custom Orders: Cancellation of custom or built-to-order products is subject to the stage of production. Costs already incurred (materials, labor) may be deducted from any refund.

8. Service Refunds

8.1 Installation Services: Refunds for installation and setup services are handled on a case-by-case basis. If you are dissatisfied with our service, please contact us within seven (7) days of service completion.

8.2 Support Contracts: Annual support and maintenance contracts may be cancelled with thirty (30) days' written notice. A prorated refund will be issued for the unused portion of the contract term.

9. Contact Us

For any questions about this Refund Policy or to initiate a return, please contact us: